Restaurant Table Credit Card Readers – Good or Bad?

17
5186

Some restaurants across the country are testing table-based credit card readers that allow customers to pay for their meals at the table. Last year, fear of news about waitresses and waiters who were stealing customers' credit card information led to the transformation of a new sector involving products protecting credit card information from customers. consumer.

Restaurants that participated in the launch of the beta version of the credit card reader initially hesitated to participate, fearing that customers will feel rushed. Fast food restaurants such as McDonald's allow guests to pay at the counter with their credit card. Pay at the table is different from paying at the counter because diners are seated and served by an employee who works mainly on tips. Waitertalk.com, an online forum for waiters and waitresses to speak on topics such as "bad customers" and "unruly management", was a forum for discussion of these "card readers". side table credit ". Waiters and waitresses feel that credit card readers will be reluctant to leave proper tips, especially in casual fast-food restaurants such as Ground Round, which generally attract middle-class customers who do not have the # 1 credit card. Experience tips and meals at off-line restaurants. Some servers believe that credit card readers will be at the heart of the restaurant experience and that the machines will not allow them to communicate directly with the customer, as the customer will think more about the bill than they do. to the restoration experience.

In Europe, it is normal to pay at the table. However, European culture allows payment by table. Will payment at the table be the new standard for paying in restaurants or will it not be accepted by Americans as it is more of an insurance than a payment? convenience? What do you think? Should not you trust your server? The scams in the restaurants that made the headlines were part of an isolated incident. However, the skimming of credit cards takes place daily in restaurants and other small businesses focused directly on consumers. These incidents are usually not reported because the victim will not realize that he has been scammed for several months. The restaurant credit card skimming cases occurred in the same restaurant over the course of a year and caused many victims who traced their credit card deductions to a restaurant employee.

The only difference between these table machines and the restaurant clerk processing the transaction is that the restaurant clerk will never leave their fingerprints on your plastic. You simply slip your credit card into the machine and a printer in the area of ​​the server prints your receipt. All you have to do is sign and leave a tip. Is it practical? You do not have to wait another 4 minutes for the server to slip your card and come back with your card and receipt. This convenience or the confidentiality of your most sacred information? Should you trust the person who serves your food? Most waiters and waitresses support many clients who earn less than the minimum wage.

Manufacturers are betting that restaurants will buy these new Verifone credit card readers. Readers can fetch several hundred dollars each. Restaurants benefit because the payment process makes the tables run faster, allowing them to earn more money per table and the server earns more because their "rentals" are running fast.


Comments are closed.